FAQ

We know buying adult products online can raise a few questions — and we’re here to answer them all, no judgment. Below are some of the most common questions we get from customers. If you can't find what you're looking for, feel free to contact us — we're always happy to help.

💌 Is your packaging discreet?

Absolutely. All orders are shipped in plain, unmarked packaging with no logos or branding. Your privacy is our top priority — what you order is your business and no one else’s.

🇦🇺 Do you ship Australia-wide?

Yes! We ship to all states and territories across Australia. Whether you’re in Sydney, Perth, or a small country town, we’ll get your order to you quickly and discreetly.

⏱ How long does shipping take?

Orders are typically processed within 24 hours. Delivery times vary depending on your location:

Standard Shipping: 3–7 business days

Express Shipping: 1–3 business days

You’ll receive tracking info as soon as your order is on the way.

🧼 Are your products safe?

Yes. We only stock products made from body-safe materials such as medical-grade silicone, stainless steel, ABS plastic, and more. All our items come from trusted, reputable brands that meet Australian safety standards.

🙈 Will my personal information be kept private?

100%. We never share or sell your personal details. All transactions are encrypted and secure. Your data — and your desires — stay safe with us.

🔄 What is your return policy?

Due to the intimate nature of our products, we can only accept returns on items that are faulty or damaged upon arrival. If you receive a defective product, contact us within 7 days and we’ll sort it out with a replacement or refund.

Unfortunately, we cannot accept returns for change of mind, hygiene reasons.

🤷♀️ I'm new to this — can you help me choose?

Of course! We’re here to make your journey into pleasure stress-free and exciting. Check out our Beginner's Guide or drop us a message — we’ll help you find the perfect product for your needs, comfort level, and budget.

🕵️ Can I order as a gift for someone else?

Yes! Our packaging won’t give anything away, and you can even ship directly to their address. Just make sure the name and delivery details are correct at checkout.

Still have questions? Reach out to us here — we’re friendly, respectful, and always ready to help you feel confident about your choices.

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