Frequently Asked Questions
At Satisfy Spot, we know buying adult products online can raise a few questions — and we’re here to answer them openly, without judgment. If you don’t find the answer you’re looking for, please contact us anytime. We’re real people, based right here in Australia, and always happy to help.
Is your packaging discreet?
Yes. Every order is shipped in plain, unmarked packaging with no logos or branding. Your privacy is always protected — what you order is your business and no one else’s.
Do you ship Australia-wide?
We ship to every state and territory across Australia. Whether you’re in Sydney, Melbourne, Perth, Tasmania, or a country town, your order will arrive quickly, securely, and always discreetly.
How long does shipping take?
Orders are processed and dispatched within 24 hours, Monday to Friday. Standard delivery takes around 2 to 6 business days, while Express delivery usually arrives in 1 to 3 business days. Tracking details are emailed as soon as your order is on its way.
Are your products safe?
Yes. We only stock products made from body-safe materials such as medical-grade silicone, stainless steel, and ABS plastic. Every item comes from reputable, trusted brands that meet strict safety standards.
Will my personal information stay private?
Absolutely. Your details are never shared, sold, or compromised. All payments are processed through secure, encrypted checkout, ensuring your data and your desires remain completely safe.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns for change of mind. If your order arrives faulty, damaged, or not working correctly, contact us within 7 days and we will arrange a replacement or refund quickly and discreetly.
I’m new to this — can you help me choose?
Of course. Whether you’re shopping for your first toy or simply curious about what’s best for your needs, our team is here to guide you. You can explore our Beginner’s Collection for safe starting options or message us for personalised recommendations.
Can I order as a gift?
Yes. You can ship directly to another person’s address with confidence, as our discreet packaging will keep everything private. Just make sure the name and delivery details are correct at checkout.
If you still have questions, our support team is only a message away. At Satisfy Spot, we’re committed to making your experience fun, private, and empowering.